UPDATED – Lazada PH: Slow Delivery, Fake Products and Just Generally a Shitty Company


Yesterday, one day after I raised hell on Twitter and published this post, Lazada Philippines’ Head of Customer Experience gave me a call to rectify the situation. RJ was very apologetic and explained that though the company tries to make sure of the quality of products they sell on the site, they can’t always be on top of everything and questionable items still manage to makes its way online.

I accepted his apology and I am glad that they reached out. To be frank, had the shipment not been delayed and had their customer care folks done a good job and not sent me canned response after canned response, I would have probably been calmer online.

This is what Lazada Philippines has done to correct the situation:

1) Taken down the BaByliss Pro Nano Titanium Hair Straightening/Curling/Waving Iron listing from the site.

2) Sent me an authentic BaByliss Pro Nano Titanium Hair U-Style Curler. RJ personally picked it out to make sure what I was getting was the real thing. It was delivered to me today and I have compared it to the one listed on the BaByliss PRO US website and the ones used in several Youtube videos and it checks out. Yay!

3) Offered a Lazada Philippines voucher because according to RJ, what I experienced is really not how things go with them. I declined the voucher because really, all I want is that darn iron. I am pleased with how their Customer Experience and PR teams are handling my situation so I may not completely write them off. I am still cautious, of course.

Several folks have shared their own experience with Lazada Philippines; some bad, some good. I am aware that no online retailer is perfect and that things don’t always go as smoothly as they should. I think that as more Filipinos turn to the internet to buy stuff and are under the impression that what they are buying are genuine items, companies should try their best to be more vigilant about quality control and counterfeit items. After all, we should be able to transact online with confidence.

Arvi, their head of PR, has also reached out and asked to meet with me in person. If my schedule next week permits, I will! I also hope that those who are currently waiting for refunds get their situation sorted out.

—————————– Original entry behind the cut —————————–

Lazada PH sells fake items

It’s funny because Lazada Philippines is the scam.

This is what I get for being too lazy to walk ten minutes to SM Aura and exchange a few words with a Watson’s saleslady.

I try to avoid unnecessary social interaction so when possible, I do my shopping online. Late last year, I decided 2015 was going to be the Year of Getting Back to Cute for me. The plan? Get lash extensions (I did, but I ripped them out last night so I’m back to falsies), work on my skin, work on my weight, and start styling my hair.

On the first work day of 2015 (January 5), I went on Lazada Philippines, combed through their hair tools catalog and— after lots of internet research and badgering my co-worker who had the same straightener— purchased and paid for the BaByliss Pro Nano Titanium Hair Straightening/Curling/Waving Iron.

“What a steal!,” I thought. “I get to save 56%!”


BaByliss products were on sale at SM Department Stores around that same time and while the LazadaPH price was slightly higher at PHP1999 (they were going for around PHP1800 in store), at least I didn’t have to get off my butt. At checkout, I got a voucher so I ended up paying PHP1799. Plus: free shipping.

Lazada Philippines promises you’ll get your item within 1-7 days if you’re in Metro Manila. I got my item TODAY, January 20, because it took them 5 days to get the goddamn thing from their warehouse in Soldier Hills, Muntinlupa to 2GO’s in Paranaque. It took 2GO another 3 days to get my package from one warehouse to another. By the time the thing was out for delivery, the 5-day weekend had already started. But by day 8, I already mentioned (very rudely, as I was frustrated) getting a refund, which they ignored.

This finally arrived today:

Lazada PH sells fake items

I opened the package and was immediately suspicious. I consider myself a pro at cheap China shit (I order .99 cent stuff from China eBay all the time) and this thing reeked of exactly that. I paid PHP1799 for something that wouldn’t even cost USD7.99!

I started googling “babyliss fake packaging” and noticed a definite difference in the original box and this one that sat on my lap. My co-worker also said her original BaByliss had some sort of protective foam to keep your hands safe from the heat and this one didn’t.

And then I noticed it:

Lazada PH sells fake items


How dare they.

After making me wait 15 days, they sold me a fake product.

I’ve been emailing back and forth with Lazada Philippines customer care for a refund and it’s been nothing but a headache. Seriously:

Lazada PH sells fake items

Lazada PH sells fake items

Fuck you, Jaymark, and your incoherent canned responses and your crimes against the English language. (You, too, Charmaine.)

On the product page, Lazada Philippines claims that the BaByliss straightener I ordered is “100% Genuine product”, yet I received a cheap China knock-off. I’m not even going into the possible dangers of using this thing!

Lazada Philippines also claims that “all purchases on Lazada are guaranteed to be genuine, new and free from defect” and that they only have “trusted sellers” and “are committed to ensure that you shop with confidence on Lazada. All sellers listed on Lazada have passed a thorough selection process in order to guarantee you a high quality shopping experience.” Obviously these are all lies since I (and a handful of others) have received fake items from them!

Even more frustrating is that I, the customer who was wronged, have to be the one to go to a 2GO to send this fake item back! Why can’t they be like Zalora who goes to you to pick up your returns?!

I also expect more drama to deal with because…

Lazada PH sells fake items

Lazada PH sells fake items

My PHP1799 may mean nothing to Lazada Philippines but it means a lot to me and I have all the time in the world to give them hell for it. (Thanks for teaching me that, #GIRLBOSS.)

Fuck Lazada Philippines. Don’t buy from them. Tell your friends NOT to buy from them.

My former boss, Tonyo Cruz, also advised me to file a parallel complaint via the DTI. DONE!

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  • Reply Chester January 20, 2015 at 7:49 pm

    I bought a powerbank from them 3 months ago and did not notice any defects… so far. But, thank you for this. It fears me now especially I have been eyeing a gadget or two at lazada for a week now.

    • Reply Helga January 21, 2015 at 10:49 am

      @Chester, Be cautious!

      • Reply Chester January 21, 2015 at 10:50 am

        @Helga, Yes! Thank you Helga!

      • Reply Karla July 1, 2015 at 1:18 am

        I ordered a netbook from Lazada.Guess what, after just a day it’s not functioning anymorel.Out of rage I threw it.It was the 3rd time I ordered from them and I’m scared to death to order from them. I so wanna order their Long Champ but it might be fake.

        • Reply Mummy Ninja July 31, 2016 at 8:51 am

          Just get a mac at any apple store. PC sucks and Lazada sucks, so two sucky suckers = ultra mega f****** SUCK. ????

    • Reply Harrell December 21, 2015 at 8:13 am

      I have ordered many things from Lazada. I am a US citizen living in Thailand and, for the most part, merchandise has been okay. I even stopped doing COD and now just pay for my order via my Thai bank at the time I place the order. But…you cannot trust Lazada when it says, for example, “100% cotton”. None of the shirts I have ordered have been all cotton. They are partly polyester (plastic) and therefore hot and sticky in humid Thailand. Moreover, when you try and place a review on Lazada that tells the truth, Lazada immediately takes your review down. In other words, the exact opposite of Amazon, where you can read the bad reviews along with the good ones.

      This is how Asians often deal with problems: pretend they don’t exist. But the problem is, Lazada will lose customers this way. Amazon has faithful customers because the customers can see for themselves what other customers say. Lazada thinks censoring their customers is the way to go. Is that smart? By doing this Lazada will sell a few dozen more ‘bath brush with long handle’ and fake “100% cotton” shirts but they will lose customers for life.

      Also, I advise you if buying from Lazada to consider at least hesitating when it says “product shipped from abroad”, which usually means China. You cannot do COD on those orders so it is not practical to open the box in front of the delivery person, then refuse the item (because you’ve already paid for it). One ‘bath brush with long handle” I ordered arrived in a tiny package from China–it was the brush part only, minus the long handle. Ridiculous.

  • Reply Roxanne January 20, 2015 at 10:39 pm

    I’ve never tried shopping online because I’m afraid of being scammed or getting the wrong item size or whatever (it’s a hassle). Thank you for this advice though! If I’m finally going to shop online, I now know where NOT to shop because heck, I can’t tell fake from real most of the time. I’m glad you can tell fake products from real ones though!

    • Reply Helga January 21, 2015 at 10:51 am

      @Roxanne, Haha, the misspelled word was a dead giveaway!

      If I can stop one person from supporting Lazada, then I’m happy. Such crappy customer service, too!

    • Reply Angel H April 21, 2015 at 10:15 pm


      Just wondering in general: Why so afraid? In every country in the world online shopping is advancing fast. A big part of Lazada is a marketplace so everywhere ‘marketplaces’ are a part of online shops things go wrong so now and then.. Bit more risky, but 9,5 out of 10 times it goes the right way.

  • Reply Rose January 20, 2015 at 11:20 pm

    I had the misfortune of ordering powerbanks from them back in December 4, 2014 and it took them 30 days to deliver the item to Cebu. Their reason? Typhoons (two had passed since my order), their online sale last December 12 plus the holidays. I am so not ordering from them ever again.

    • Reply Helga January 21, 2015 at 10:48 am

      @Rose, So unacceptable!

  • Reply Myrtle January 21, 2015 at 7:30 am

    I knew it! Once I ordered a curlash from them, the battery operated ones. It cost me almost 200. Very cheap when you think that it’s “original”, though when the package arrived, I got frustrated already because ay you have said, their packages are suspicious, then one day I went to quiappo only to find out that a store sells the VERY EXACT curlash for 75.00. How could they tell lies to alll their customers!

    • Reply Helga January 21, 2015 at 10:48 am


  • Reply Thompson Fritzl January 21, 2015 at 10:36 am

    Nice blog you have here! Anyway, do you have any proof that the item you received is fake? Do you have an authentic item for comparison? Pictures won’t suffice. If so, that’ll be very helpful to you and you can email DTI for their help in order to expedite your refund.

    • Reply Helga January 21, 2015 at 10:48 am

      @Thompson Fritzl, It’s fake. The packaging (which has a misspelled word) is different from the one you can find at Watson’s stores. Plus, my co-worker who has an original BaByliss product says both models are different. She’s bringing hers to work to show me. :)

      • Reply Thompson Fritzl January 21, 2015 at 10:50 am

        @Helga, Good to hear that! Goodluck on your case and I hope you get your refund soon.

        *Shameless Plug* You’re very pretty :P

        • Reply Helga January 21, 2015 at 10:55 am

          @Thompson Fritzl, Thank you!

          I’m annoyed that I have to go to 2GO to get the whole refund process started. Such a hassle.

  • Reply Grace January 21, 2015 at 1:14 pm

    Waiting for my refund for 2 months now. Going three. Will never transact with them again.

  • Reply Matromao January 21, 2015 at 3:24 pm

    Frustrating as all hell. Mali na nga, nagdadahilan pa. Arg.

  • Reply Beauty By Tellie January 21, 2015 at 4:45 pm

    OMG. I am also FUMING at Lazada right now. They took around 15 days to send me a defective selfie stick, which I never even got to take to my vacation. Returned it as soon as I got back (Jan. 5) and to date still have no update whatsoever!

    It’s not enough that they suck, but why must they suck so excellently? I had to phone in EVERY SINGLE STAGE of the exchange process (followed up 4 times by now) and I don’t think they’ve even begun processing my exchange yet!!!

    • Reply Beauty By Tellie January 21, 2015 at 4:47 pm

      @Beauty By Tellie, P.S. I got 2 selfie sticks and they just suck. Packaging of the phone clip is flimsy ziplock, each component was scattered and not even protected by secondary packaging, and the other unit (the one I’m not exchanging) has an unstable clip. My phone goes Tarzan when I use it. RAAAAGE!

    • Reply Helga January 22, 2015 at 2:24 pm

      @Beauty By Tellie, Keep following up with them!!!

  • Reply Caveat Emptor: Fake Real Techniques Core Collection Set at The Landmark | Scatterbraintures January 21, 2015 at 6:30 pm

    […] This makes me doubtful of the Babyliss hair tools that Landmark sells, too, especially after reading Helga’s shopping experience with Lazada. […]

  • Reply andy January 21, 2015 at 7:04 pm

    Oh no! I just bought a phone from them! I understood the delay in the delivery because I live in the province and it was during the holidays. But I can’t tell if mine is a fake product or not! Huhu I hope it’s not though. Good luck with your case!

    • Reply Helga January 22, 2015 at 2:24 pm

      @andy, I hope you got a genuine phone!

    • Reply Mafe September 30, 2015 at 7:26 am


      Na received no na ba ang inorder mong phone from Lazadais,is it genuine?I’m so scared now while reading all the reviews..My fiance just ordered a Samsung galaxy note 4 for me last week…I’m so worried now that it might be fake..

  • Reply Ari January 21, 2015 at 10:33 pm

    I was genuinely considering buying a new phone from them because I was amazed at how much cheaper it was being sold. Plus, being such a ‘popular’ site I figured they couldn’t be selling fakes, right?

    Good thing I did my research first because I read a lot of reviews about customers not only receiving their gadgets super late, but the item/s they ordered were damaged too! Like with you, returning them was hell and some still never managed to get theirs replaced or refunded. Who knows, if I bought from them, they might have even given me a fake iPhone! No wonder their gadgets are being sold so cheap!

    • Reply Helga January 22, 2015 at 2:26 pm

      @Ari, If you ever find yourself in Hong Kong, the iPhone 6+ retails for PHP8000 less than Philippine price there. :)

      • Reply Ari January 22, 2015 at 11:14 pm

        @Helga, I already got my iPhone 6, so I wish I knew that earlier. But that would mean buying a ticket to Hong Kong also, haha!

  • Reply Michelle January 22, 2015 at 1:59 am

    I don’t think I can trust Lazada. They keep appearing as an annoying pop-up on this one website. I’ve measured their credibility with that. Give Jaymark a bad survey for canned responses on top of the DTI complaint.

    • Reply Helga January 22, 2015 at 2:23 pm

      @Michelle, I didn’t bother with reviewing Jaymark anymore!

  • Reply Jamie January 22, 2015 at 1:55 pm

    Hi, I think Lazada provides a platform to connect the merchants all across Philippines to the customers located anywhere in the country. Being a marketplace, it does not totally control the products, however it does make sure to include generic whenever its not a branded product. While it is doing its best to control it, its an ongoing process. You can get a $1700 LV bag on Amazon for $600, of course it would not be original. So, its a matter of being smart while shopping, not to ignore all the comfort these marketplaces bring you by delivering the products at your doorstep for free.
    I bought a Xiaomi Mi3 from Lazada on Nov 11 and it was delivered to me the very next day, there are good and bad examples to quote.
    Just a thought, no offense.

    • Reply Helga January 22, 2015 at 2:17 pm

      @Jamie, Hi. The product page claimed the item was 100% Genuine and I also raised these points when their marketing head called me:

      I don’t appreciate the lecture on online shopping. I buy things online all the time and save for a few problems with China sellers on eBay (minor problems that I expect from $0.99-$1.99 items with FREE international shipping), this is the first time I’ve encountered something as major as this. I was under the impression I was buying an authentic item, as written on the page, and that is not what I got. Unfortunately for them, their customer service came across as uncaring, giving me canned responses which made me more angry.

      PS: Who cares about free shipping, especially if it took 15 DAYS to get to me? I am always willing to pay for good service.

      Edited to add: I think we should be able to shop online with confidence. I trusted Lazada and my first experience turned out this way. Good for you that yours went well!

  • Reply Tj Lim January 22, 2015 at 5:50 pm

    I have ordered a lot of items from Lazada, all of the products are original and genuine. Maybe this is an isolated case and I’m sure you can complain to them directly.

    • Reply Helga January 22, 2015 at 6:19 pm

      @Tj Lim, Hi. It’s actually not an isolated case. People have shared similar experiences (duds, fake items, slow delivery and refunds) after I posted about this. It’s something Lazada has to be more vigilant about and improve on.

      I’ll be updating this blog entry when I have time next week but Lazada has reached out to me and have sent me a genuine Babyliss straightener.

      Also, you and Jamie have the same IP address!

      • Reply sj September 28, 2015 at 2:03 pm

        Hahahaha I knew it!!

    • Reply xylhynne January 22, 2015 at 11:57 pm

      @Tj Lim, my friend’s mom also bought those happy call pans, fake as well it was thinner than original.

    • Reply Mummy Ninja July 31, 2016 at 8:48 am

      This is absolutely not true. Until today, I can still find fake products at lazada.

  • Reply Sherica January 22, 2015 at 6:50 pm

    Same thing happened to me when I bought the Happy Call Pan from there! Showed my then-officemates the product I received and it was indeed fake as they got theirs from O-shopping! Two weeks after, the rubber keeping the two sides together broke… I even searched online para malaman if fake nga nabili ko and no doubt – fake talaga :( I never bought any branded stuff from them after that.

    I hope you get a refund or something for the bad service! D:

  • Reply Kisty Mea January 22, 2015 at 7:52 pm

    I’m gonna copy-paste my comment on Krisha’s FB (since she shared your post) for everyone’s information na rin.


    My mom made a couple of purchases from Lazada a couple of months ago. I wasn’t aware of her purchase, but I was the one at home and paid the package because it was COD.

    When my mom got home, she explained to me that she cancelled the order because of the website’s awful system. She was surprised it was delivered, but dahil sobrang hassle, she just asked me to pay for it. Dapat end of story na dun.

    A couple of days later, Lazada called my mom asking for the payment. Hindi pa daw kami nagbabayad. But I told her that we already paid for the amount the courier asked me. Hindi ko naman kasalanan if the seller didn’t inform the courier that the package is COD.

    That’s how I learned Lazada is just an online shop platform but the supplier/sellers are different.


    I also made a purchase last month, a tripod lang naman, but it took me three weeks to have it delivered kahit naka-mark na shipped na a day after I ordered it.

    Sana sa OLX nalang pala ako nag-order.

  • Reply Glenda January 22, 2015 at 10:33 pm

    Hello, i had similar experience when i bought a lot of stuffs for my condo last 12.12. I think almost 30 items.. Had so muh hassle with the delivery because they tend to deliver it one by one and not by batches. I split my orders into 2 batch order and before I purchased it, i’ve read their faq with the delivery and shipping. And likewise I expect to arrive it in 1-5 days as i’m in metro manila. I’m happy with the items that i bought especially the TCL 40 inch smart TV for less than 14k. Anyways long story short, i get super pissed when i bought my split type aircon and after a week of waiting, i get an email sayinb they will just refund it coz it is out of stock but i know for a fact that the merchant had stocks coz i personally call them while i’m still here in SG. Coz i’m super pissed i’ve messaged Lazada Group COO to look into my concerns. And luckily he replied and deal with personally with the staffs at Lazada PH and contacted me. So they send me a new aircon. BUT.. The people at Lazada PH were the crappy ones, their service recovery sucks! Their CS manager called me and promise they will deliver the remaining 17 items but the agreed date which was way exceeded their advertized delivery scheds. In the end i only manage to received 8 and the remaining 9 will be refunded.
    Until now the refund still didn’t come to my account here in SG.
    I’m still in contact with the Group COO hoping to received my refund asap, seems like they are having some refund process issue as they are using third party to process the refund.
    FYI.. I have informed the COO of your blog and he will look into ur concern as well.
    Personally, i’m an avid online shopper as it saves me a lot of time and it is convenient. And Lazada offers wide range of products. Just a pure bad luck as first time buyer of Lazada. I’m still going to buy stuffs at Lazada in the future hopinb they’ve improved and to give them second chance. :)
    Lets wait for their action.. But i do really lost my faith with the CS manager from Lazada PH on his ways to handle the issues. Ignoring my viber message to him.

  • Reply Carina January 22, 2015 at 11:43 pm

    LOL my mom shops at Lazada a lot but I think she’s calming down now because of shitty service. They also only made an effort to rectify the situation when she threatened to file a DTI complaint.

  • Reply Turner January 23, 2015 at 9:15 am

    I had only one transaction with Lazada (bought a Xiaomi Mi3). It went very smoothly. I’ve been reading a lot of horror stories about them though. I’ll just buy from a brick and mortar store whenever possible.

  • Reply Raisa January 23, 2015 at 3:33 pm

    It’s great that things got resolved, but it still sucks that you had to blast them publicly to get things done.

  • Reply Mikyu January 23, 2015 at 3:34 pm

    I’ve only bought from Lazada once, and I didn’t care if the item was original or not since I just used a gift certificate that they gave to me during their visit to Cebu. I didn’t know there’s something fishy about them. Though I did notice that their service was slow compared to other online shops.. I guess we really have to careful with our online transactions and should scrutinize the seller before trusting. Tsk.

  • Reply Lady January 29, 2015 at 4:29 am

    Yes, Lazada is selling FAKE products! my friend almost got scammed when he was about to buy a YONEX Voltric Z force II for only P660 in lazada. This same racket is sold at P10,000+ at the official Yonex website.
    Its a shame because Lazada is posting a GENUINE Badge beside their advertised porducts!

  • Reply LAVHIE January 30, 2015 at 8:25 am

    I think JAYMARK is a BOT – an AI thing. I also have these series of conversation and it really pissed me out with her unreasonable responses.

  • Reply Helga February 2, 2015 at 3:34 pm

    @Lady, I hope your friend contacted Lazada and tried to sort it out!

    • Reply The Philippines Today November 14, 2015 at 6:02 am

      My first experience buying online with lazada philippines was not good. The bought item was not delivered. It turned out that it is lazada,s courier 2go which is at fault. But if If am not mistaken, lazada already dismissed 2go as one of its courier. That is good news, otherwise, I will not buy from lazada.

  • Reply julainto February 3, 2015 at 3:42 pm

    I hope your friend contacted Lazada and tried to sort it out!

    [Reply] makann baik

  • Reply Anne February 7, 2015 at 5:30 pm

    I ordered lamaze Musical Inchworm for my LO from Lazada and received the item on plastic wrap without the box. It plays Lambada instead of If your happy and you know it. Definitely a counterfeit, but didn’t bother to go through the pain of refund or return process.

  • Reply ANYAREH March 11, 2015 at 5:10 pm

    It took 6-months for them to give me a refund. ANYAREH. Haha!

  • Reply anonymous vib March 12, 2015 at 12:15 pm

    Lazada Philppines is really slow! I ordered last sunday via creditcard and they still didn’t verify my order until Thursday if I have not contact them. They’re freaking slow! I don’t want to order there again. What a terrible and frustrating shopping experience!
    Sorry for the anonymous name. I just like to spread how bad their service.

  • Reply Jake Taylor March 26, 2015 at 11:16 am

    So far, my buying experiences with had been satisfactory – was able to use vouchers and received quick delivery UNTIL my last order for New Balance running shoes. I’ve used New Balance all my life and always wore a size 10, so that’s what i ordered. The product i received was labelled a size 10, but was more like a size 8! Cheapy looking fake!! must be sourcing FAKE products from their suppliers! :(

    • Reply Helga March 26, 2015 at 11:45 am

      Hi Jake! Sorry to hear that. Have you contacted Lazada for a return and refund?

      • Reply Jake Taylor March 26, 2015 at 12:36 pm

        @Helga, Yes, I just returned the product today via LBC.. I hope they process the return quickly! Thanks.

  • Reply Lonely Pinay April 1, 2015 at 2:08 pm

    What happened na to the case you filed against lazada? I just purchased a playstation 4 from their website last weekend kasi they nag anniversary sale sila and its already scheduled to be delivered in 1-3 days . Grabe kinakabahan tuloy ako after reading your post! I hope i dont get a fake ps4! This is my first purchase with lazada na quite expensive kaya grabe super anxious ako :-(

    • Reply Helga April 1, 2015 at 2:12 pm

      Hi! Lazada sent me an original Babyliss straightener and also refunded me. I hope your order goes smoothly! If you still don’t have your PS4 beyond the promised delivery date, give them a call. :)

      • Reply Lonely Pinay April 7, 2015 at 7:36 pm

        @Helga, i think im one of the lucky ones kasi i received my order with lazada na playstation 4 on time and its orig, brand new talaga and in very good condition. Sobrang kabado ko kasi very first purchase ko yun with lazada na expensive. Tapos after i read yung experiences ng iba with lazada lalo akong kinabahan. Well thank god my order with them went smoothly :) and sana lageng ganito

        • Reply Helga April 22, 2015 at 10:49 am

          That’s great to hear!

        • Reply Stephen Juarez October 22, 2015 at 12:40 pm

          Siguro kapag huge gadget deals i.e. Sony, Samsung, etc. Hindi ka naman nila lolokohin. Though people need to consider na maghanap nalang ng alternative regarding buying cheap stuff online.

      • Reply Sheen November 25, 2015 at 8:34 am

        Hi Helga and Lonely Pinay, planning to buy ps4 at Lazada, naghahanap ako ng review kung legit ang lazada pag dating sa gaming console, so kumusta ang PS4? Okay ba? Kinakabahan rin kasi ako iniisip ko kung don ako bibili or sa iba na lang. Ang mura kasi ang offer nila pag dating dito. Thanks!

    • Reply mey September 18, 2015 at 10:03 pm

      ohmayygadd!! same here.. but i purchased a phone.. *finger’s crossed. Hoping it’s not a fake phone :( huhuhu

      • Reply Mafe September 30, 2015 at 7:52 am

        Pareho tayo,My fiance just ordered a Samsung galaxy note 4 that cost 31k and a phone cover for 2k for me from Lazada and it’s already paid my fiance is in the UK now and wants to send me a surprise he ordered and pay it but it is was named and address to me…Lazada called me last monday to asked some ka ano ano ko yong nagbayad,nasan sya ngayon,nakapunta naba sya dito sa pilipinas?and more questions….But after reading all the reviews here parang gusto KO na atang umiyak ..Hindi Sana maging bad experience to sa amin..

  • Reply Rei April 6, 2015 at 4:55 pm

    I just came across your blog–I’ve been looking for review websites on Lazada to post/share my experience as well. I hope you don’t mind if I share my complaint here, so that other potential customers/online buyers can learn from my experience.

    I purchased the LG BH4030S 3D 5.1Channel Blu-Ray Player (worth 8999 php that time) last March 25, 2015. We waited for almost a week until finally, we received the package on March 30, 2015 (the package came from Cebu for some reason). We were excited to test it out but was gravely disappointed when we opened the box and found out that it was missing a remote control. We immediately contacted Lazada regarding the missing item and spoke to an agent (Clarizza was her name), who insisted that the remote control is not included in the box. How can the remote control not be included in the box?? The triple A battery for the remote was included too, but not the remote?? What was the triple A battery for them? It was obviously a scam and they were trying to protect themselves.

    Finally, we contacted LG and was informed that the remote control should have been included because that is the complete package. We ended up buying a separate remote control from LG that costs 950 php.

    I am seriously disappointed in Lazada, especially since I have been buying tons of items from them for years. If this is the kind of post-sale service Lazada is offering, then I will no longer waste my time to buy items from this website.

    Online buyers, beware of LAZADA! They used to be a good online buying site, but now they’re the worst! Please do not support LAZADA anymore. This should teach them a lesson and force them to provide better service to their customers.

    • Reply Helga April 6, 2015 at 5:01 pm

      It seems like Clarizza has no clue!

    • Reply RJ April 24, 2015 at 10:37 am


      Hi Rei,

      Sorry for the experience and the lack of knowledge from the agent that handled your concern. Let me refund you the amount of the remote. If you share with me your order number, will be more than happy to help you out. Also, we started off a twitter account #asklazada, I have a dedicated team answering questions there 7 days a week. Valid claims with Order Numbers can and will be resolved there. :)

  • Reply Valya April 19, 2015 at 10:16 am

    I ordered hair Straightener in lazada malaysia and they said the product will be arrived within 1 week but ive been waiting for almost 1month and i havent received it. They are so slow! And this is the first time i buy their product. I am seriously so disappointed.

    • Reply Helga April 22, 2015 at 10:49 am

      Hope you get that sorted! :(

  • Reply raz April 19, 2015 at 10:43 am

    I feel sorry for those who encountered problems with Lazada’s service. In my case, I did not encounter any problems yet. Here is my latest experience about their refund policy.

    I think COD payment is the best and safest choice. And just to be fair, 2K is so far the maximum amount of order I placed with them. So, higher price orders might be a different story.

    • Reply Helga April 22, 2015 at 10:51 am

      Good to hear you got refunded quickly! They also refunded me for the Babyliss U-Curler. :) I was surprised that they did!

    • Reply GERAMIE October 8, 2015 at 1:56 am

      wow .. i wish i could get the refund quick too.

  • Reply giselle April 19, 2015 at 10:52 pm

    They sent me a fake michael kors bag. Again it said 100% guaranteed genuine yet they sent me a bag thats already falling apart on the side shipped in a cutup box (for detergent) with misspelled words on the authenticity card. For 7500. I complained and item was picked up for refund. They said they would take the item down from their website yet up to today its still there. Merchant (tote4totes) also still has all their items listed! Just shows they dotn give a shit about consumers. Also told them fashopoholic ( their merchant) sells fake crap ( specifically t burch earrings) and guess what? 2 weeks after i informed them the seller still has all their stuff listed too including the obviously fake t burch earrings. How do i know its fake? Coz i did some research and the picture posted for one of the earrings is incorrect. Slight difference in design. Buyer beware of lazada

    • Reply Helga April 22, 2015 at 10:51 am

      They really need to crackdown on these merchants who sell fake wares because it affects their reputation!

    • Reply harlem April 25, 2015 at 12:49 pm

      @giselle, i was plannning on buying an armani watch from tote4totes last night but i was so sleepy that i wasn’t able to finish the transaction. goood thing i decided to google the merchant and i saw this blog. so, thank you so much! you’re a life saver.

  • Reply alexa April 23, 2015 at 10:03 pm

    I hate Lazada! I went from raving because of scoring an awesome deal to outright hating them to the bones haha! Awful customer service and awful awful fulfillment service. Thankfully w my warning, a couple of my friends are wary of this fraudulent site. Fake and scheming

    • Reply Helga April 24, 2015 at 2:46 pm

      Hi Alexa! What happened?

  • Reply Paul April 24, 2015 at 11:07 am

    Hi Helga,

    very nice blog on Lazada!
    Most of the bad experiences shared by your readers seem to concern the quality (or better: lack thereof) of the Lazada products. My experience is also bad, but different. Last december I purchased a Sony Xperia Z, priced about 15% below store price, using a BDO debit card (COD was not an option). The payment was rejected three times so I switched to another BDO card (different account), which went through. The item was delivered a bit late, but seems more or less OK. Here it comes: I found out later that my “rejected” debit card, i.e. the first one I tried to use, had actually been debited three times, but had only two corresponding credits. So I was down about 16K (if my memory serves me well) for nothing! Trying to contact Lazada was an excercise in futility, so eventually I contacted the regional director Asia of Lazada’s parent company directly by email, alerting him to what I consider to be a critical error in their payment system, and he responded immediately and promised prompt action by Lazada. Nothing happened for a week so I sent a gentle reminder to the regional director and only then things started moving. I did get my money back eventually.

    • Reply Helga April 24, 2015 at 5:17 pm

      Hi Paul! Glad to hear you got your money back. I tend to not use my debit card when shopping online because I fear that what happened to you will happen to me haha.

    • Reply Amor May 9, 2015 at 6:11 pm

      @Paul, paano nyo po nacontact regional director? Ty

      • Reply Mummy Ninja July 31, 2016 at 8:39 am

        Hi Amor! I think you can find lazada executives via Linkedin.

  • Reply Kingelyser April 30, 2015 at 5:40 am


    Just to share with you guys, bumili ako ng tissot watch sa lazada umder tote4totes under 76% discount, im lucky to have it whitin the week and brandnew and original :)

    • Reply Helga May 4, 2015 at 10:59 pm

      That’s good to hear!

  • Reply Brian May 1, 2015 at 7:02 pm

    I just received Fake nintendo ds games from them today. Sent them back thru LBC. Asked for a bank transfer refund. Do u have any idea for the turn around time? thanks.

    • Reply Helga May 1, 2015 at 10:29 pm

      Hi Brian! They refunded me in my next billing cycle. Hope you get refunded quickly! You should ask them to take down the product listing for the fake games, too.

  • Reply Pamela May 4, 2015 at 9:42 pm

    I hate Lazada! They sent me fake items and when I called them, the agent insisted that they don’t sell fake items. I bought a music angel speaker (which isn’t working, by the way) and for my daughter, carter’s pajama and longsleeve onesies. Note that the items came from different sellers. I can go on and on pointing out why they are fake but the most obvious reason is that the packaging of all the items have misspelled words/grammatical errors! Even the brand tag of the onsie is misspelled! And yet the agent kept on insisting that they don’t sell imitations and that they will only process my refund upon quality check that the items are indeed imitations. Really, Lazada, your arrogance surprises me! I actually took photos of the items and am currently contemplating whether or not to take legal action.

    • Reply Helga May 4, 2015 at 10:58 pm

      It seems like the customer service agent you spoke with isn’t really listening to your case. Honestly, if the head of Lazada’s customer care didn’t reach out to resolve my issue, I don’t know if it would have been fixed.

      I suggest you keep trying and ask to speak to a manager when you call. I hope this gets sorted for you!

      • Reply Pamela May 5, 2015 at 7:54 am

        @Helga, I have given up trying to reason with them or to ask to speak to a manager. Back in December, they gave me a hard time requesting for a refund to my card for items that never arrived. I even spoke to a supervisor named Leonard, who assured me that he will email me the refund code the next day (he claimed the code meant that my refund has been processed). So here is how creative Lazada can be with their excuses. I asked for the time he will be emailing me, he just answered in the morning. So I asked what about 9am, to which he answered 11am. We agreed on that, “Sir Leonard” and I. Addressing him as “Sir” expressed how courteous I was being. Well, the next morning, I didn’t receive any email. By the afternoon, I asked to speak to “Sir Leonard”. The answer of the agent? “Wala pong supervisor na ganyan ang pangalan dito”. Their then courage, and now arrogance, leave me speechless.

  • Reply Amor May 9, 2015 at 6:14 pm

    Fake din po yung inuorder ko na earphone skullcandy sa lazada.. Pwede po patulong kung paano ko po makuha pera ko? Kahit 1k pesos lang yun. Pinaghirapan ko po yun… Ty

    • Reply Helga May 10, 2015 at 7:55 pm

      Hi Amor! Nasubukan mo na ba tawagan yung customer service ng Lazada? Try calling them first. Sana maayos and makakuha ka ng refund! :)

  • Reply Eya May 11, 2015 at 12:47 pm

    Hi, I purchased an iPhone 6 128GB last friday and paid through CC, now I am bit worried that they will give me a shitty service, or worst not deliver at all. Up to now when I check my order online it says it’s still for verification.. How do you get to talk to that RJ the head of customer service to check on my account?? I tried tweeting but so far they have not replied yet. :(

    • Reply Helga May 12, 2015 at 11:09 pm

      Hi, Eya! How’s your order going? :)

  • Reply joebe May 11, 2015 at 3:59 pm

    bought a lacoste bag, after i got it I went to a lacoste store here and compare the quality. and WTH! i got a fake item!!

    • Reply Helga May 12, 2015 at 11:10 pm

      Oh no! Try returning the item and processing a refund?

  • Reply Harold May 12, 2015 at 10:07 pm

    I bought a thermal tumbler for 592 pesos and it just arrived last Sunday. As a student (extremely dependent from my parents at my old age) I was so happy thinking that I saved a lot of money for a good product! I thought all the items being sold at Lazada were real! I was so disappointed though because when I first used the tumbler, I could not close it firmly! kind of loose thread!I thought of just letting it pass until I stumbled upon your blog @Helga! I think your a blessing, really!I hope I could get a refund from them!

  • Reply Alex May 17, 2015 at 11:49 pm

    what’s confusing to me is that the Lazada website assures customers that their items are 100% genuine which suggests that they have some sort of quality control or inspection team. but then, here comes the customer service saying a disclaimer that they can’t be on top of everything. that does not make sense. to guarantee that a product is 100% genuine while fully aware that there are some fakes (worst is all counterfeit items) is false advertising and they should face some punishment instead of letting them get away with it by letting them replace the product discreetly.

    can we say this is just an isolated case? i don’t think so. i smell conspiracy here. we all know there have been lots of complaints regarding fake products from Lazada. Not just big enough for them to shut up on “our products are 100% genuine” tagline. But how many consumers can really tell the genuine ones from the fake ones? Not a significant number. Can you instantly tell fake Lacoste or Versace perfumes? Fake signature watches? Fake Levi’s pants? Etc etc. For example, when I ordered Kenneth Cole perfume from CashCash Pinoy there’s no difference in the scent between the original and the fake one. How did I know? The fake one’s scent does not last an hour. When I went back to the store, I said I want a refund on this as this is not original. Is this US or SG? The crew then answered it’s SG sir meaning, made in Singapore. I got a refund. See? These bastards intentionally say “100% genuine” in their website while they are fully aware those are not. If all Lazada customers are only skilled in knowing the difference between fake and original, I believe there will be more and more complaints.

    This is what I think is the real score;

    1. They know they sell fake products. And this can be massively done on products that can be and most popularly imitated – perfumes, pants, watches, shades, beauty products, (even the Coocan ceramic pot has imitations!).

    2. They know some customers know how to spot a fake, so they have prepared some genuine items in case some complains and will even go the extra mile of meeting the complainant personally and giving vouchers discreetly. This is if the situation gets out of hand like it breaks out in the social media.

    Complaints regarding fake products from Lazada is not just an isolated case. They deal with it discreetly.

    So why don’t we urge Lazada to shup up on “our products are 100% genuine” and instead tell the customers the real score with something like “our products can be original or fake, buy at your own risk”.

  • Reply Maximillion May 23, 2015 at 9:12 am

    To anyone who have doubts on lazada, I urge anybody to not buy at lazada, your money and time will be at stake here, Don’t be fooled!, their ads are fake, false and customer service are liars, trained like automated machines that will not give you the answer that you want, I am a victim here, I got caught in their trap, I should’ve trusted my instincts!, I bought an item that had a 60% off, the item arrived to me after patiently waiting for 15 days and to my surprise, it was fake!, I returned the item to ask for a refund and after 30+ days of waiting til this day, they won’t give me back that small amount of hard-earned money! I call them then mailed them 5 times already, and they just tell me the same lame thing of processing Bullcrap! I can’t believe they would let a business like this roam free online, how terrible, it just functions like a scamming business. Oh, how regretful this situation is right now…

  • Reply kikay May 24, 2015 at 12:07 pm

    thank God i saw your post!! i was planning to buy a camera which is half the price from the one i saw in the store..thank you!! ito na siguro yung sign na sa store na lang talaga ako mismo bumili..again thank you!!

  • Reply eric June 13, 2015 at 12:03 pm

    So their perfumes can not be really trusted that they are authentic. There are some which are 50% less than the malls price. It’s like too good to be true and it’s tempting.

  • Reply jeff June 16, 2015 at 5:03 pm

    i bought a CK shoulder bag for my wife’s birthday. My wife suddenly noticed the large MADE IN CHINA tag inside it. I verified and compared the item inside the CK store in Capitol Commons and indeed it was fake. Guess what? They said they have no control over it. Sigh!

    How can i file a complain against them?

  • Reply fe rubante June 21, 2015 at 9:48 am

    I buy from lazada two ceramic pan one for my office mate worth of 1,200 plus when lbc delivered it to our office one of the box i oppened it the item is ok. Upon seeing my office mate that my item is ok he bring his item to his house without opening his box. But when he opened it there he found out that the holder of his pan is all broken,on that day we returned it . That was first week of february 2015 until now we dont know why no respond of this lazada …*@# how can we get our money back. us thank u.

  • Reply roe June 26, 2015 at 2:48 pm

    I tried once with Lazada. I got an authentic electronic JBL brand. Though i don’t have any problem with my purchased item except that i was so irritated with their way of handling customer esp delivery. When in doubt, you can check their reseller’s website. Maybe the staff of lazada are not familiar with other brand they are offering and doesnt know how to spot which one is authentic and FAKE (class A, 1st class, etc). Anyway your post is very helpful. I should b more cautious to my next purchase. Lazada, why can’t you be honest and efficient?

  • Reply Roy July 5, 2015 at 9:49 am

    Have you guys tried online. If you are not satisfied, you can visit our flagship store in Tagaytay City. Here’s the address:

    Unit 2B10 Grandview Complex, Brgy San Jose, Tagaytay City, CAVITE

  • Reply Gary July 8, 2015 at 6:39 pm

    Sometimes canned responses are all that is needed. But sometimes they are the worse thing you can say. That is my biggest gripe about Lazada.

    Lazada, sometimes when you deal with customers, YOU MUST use more than half a brain cell.

  • Reply K July 16, 2015 at 10:53 pm

    I’m scared now. I ordered a Fossil watch worth 5k, I chose COD as mode of payment. I promised myself to inspect the watch carefully before I hand over my hard-earned money. But do you know if it’s possible to refuse the product once it arrives? I mean, when I see a defect or realise that the watch is fake (if I can tell), can I not pay for it and tell the courier that I’m not buying it anymore?

    • Reply K July 16, 2015 at 11:19 pm

      This is the only website that I can find about the supplier. It looks sketchy to me. I might not pay for that watch when it arrives. Not looking forward to it anymore.

    • Reply Helga July 17, 2015 at 7:36 pm

      Hi K! Hope things work out. I don’t think it’s against the law to refuse the watch naman?

      • Reply K July 17, 2015 at 7:55 pm

        Update: I received my watch today via LBC. I never had the chance to inspect the item before I hand my cash to the delivery guy, I opened the parcel of LBC but the watch case inside was wrapped in layers (and I do mean, LAYERS) of bubble wrap (which is good.) I had quite a difficult time unwrapping it. I opened it with combined excitement and fear. But thank heavens my watch is authentic! I checked every nook and cranny, did a bit of research online and compared my watch to some photos on Fossil’s official website. My package came with the receipt from the merchant (now I feel guilty being so doubtful about them…) and inside the watch’s tin box was the original warranty booklet as well.

        But it’s still horrifying to read all of the comments here on your blog post. I guess I got lucky. So I hope all of you can sort out your problems and concerns with Lazada.

        This might be a good shopping experience, but I have a strong feeling that I will never order from Lazada ever again.

        • Reply Helga July 17, 2015 at 8:07 pm

          Yeah, I get messages from people asking how they can get refunded etc. I really wish I could help.

        • Reply andy August 30, 2016 at 12:50 am

          What is the name of tbe merchant?

  • Reply Carmina July 24, 2015 at 1:12 am

    I’m fortunate in not having a negative experience with Lazada for the many times that I have transacted with it. For all of those transactions, I used the COD option. I bought a Samsung fully automatic washing machine, 2 sets of Creative A120 computer speakers, 1 TV wall mount, assorted DVDs, 2 ASUS power banks and a pair of Ray-Ban sunglasses.

    The washing machine and the TV wall mount were from merchants who were selling via Lazada. Delivery for these items took about 4-6 days after the order was confirmed. But with the items that were being sold by LAZADA (Lazada being the seller), the delivery was prompt. I received the ASUS power banks and the Ray-Ban sunglasses a day after I placed the order. The Creative speakers and the assorted DVDs were delivered three days after the orders had been placed.

    There was one time that had placed an order for a LED TV (being sold by a merchant, not Lazada). It was already 5 days since placing an order and I haven’t received a confirmation that it was shipped. I had the order cancelled by filling out the online forms and after a couple of hours a customer service rep called me to verify the cancellation. The order was cancelled with no hassle.

    I got to this blog when I was searching if the Ray-Bans in Lazada are genuine. Well, I had to visit a lot of other sites and watched a lot of videos for me to say that thankfully, my Ray-Bans from Lazada are genuine.

    For items that can easily be counterfeited, be wary if the seller is not Lazada. Search for information about the seller. But for the items that are from Lazada, based on my experience, I can say that they are genuine and the delivery is prompt.

    • Reply K July 24, 2015 at 10:52 pm

      How can you know that items are from Lazada? :)

  • Reply Shin July 27, 2015 at 2:41 am

    The first and last time I bought something from Lazada was months ago. I ordered 1 box ng tea (I forgot the name) na nakakatulong para makatulog ako sa gabi. My grandma gave me 1 box of that before and since naubos, sa Lazada ako umorder kasi syempre kilala and safe from scammers unlike sa instagram. The evening na uminom ako ng tea dun sa binili ko sa kanila, few hours after that parang sumakit na ang ulo ko. The next day, lumala until sobrang sakit na and nauwi sa migraine na hindi na ako makalabas ng bahay kasi parang matatanggal na mata ko sa sakit pag maliwanag. wtf! Same brand ng tea ang iniinom ko for more than a month before that. Tsaka lang ako nagkamigraine nung ininum ko yung galing sa Lazada. Pinakita ko sa doctor yung box ng tea and sabi “FAKE” daw. Tama spelling ng words sa label pero naalala ko walang parang plastic na balot yung box nun pero same na same sa box at laman sa dati kong ininum. Never na ako bibili sa Lazada. Peste sila! Migraine ko inabot ng ilang linggo tapos gumastos pa ko ng gumastos sa gamot at doctor’s fee dahil sa peke pala nilang product!

  • Reply jo July 28, 2015 at 12:06 am

    hello po, can you help me po on how to cancel my order from lazada? phew! after reading tons of negative reviews i feared that my upcoming item will also be fake.. huhuhuhu HELP ME PO.

    • Reply Helga July 28, 2015 at 11:05 pm

      Hi Jo! Did you do COD ba?

  • Reply joy July 30, 2015 at 9:12 pm

    i bought chocolate fountain fondue and used it for my baby’s bday.just used it for a minute or two then it got stuck so the party was ruined coz the kids didnt even experienced dipping their mallows in the choc fountain.i emailed lazada the moment i got home and there were a number of email exchanges that ends to neglecting the concern i raised which was to get a refund or replacement.i commented on their site about the nonsense reply i got which didnt even gave 1% of my satisfaction.then a representative emailed me again insisting that my item is no longer acceptable for refund or replacement coz its already beyond the 7 day period from the date they got the product from their manufacturer. i dont care when they got it since its not my problem anymore.being a customer, we expect that the counting will start from the date the item was rcvd to be fair.instead of them handling the concern well and satisfying their customers, it seems like they make us feel inferior and even told me to just refer to their site. on top of that, their items are fake and really sucks! ive been purchasing from them a lot of timea and so far, all of the items i got are fake! it just pissed me off so much when my baby’s bday didn’t turn as expected bcoz of that terrible fountain!!!

  • Reply Toshie August 9, 2015 at 3:27 am

    Was planning to buy an MK bag for my girlfriend from Lazada ‘coz I’m currently out of the country and I thought I can save up with the shipping cost. Good thing I stumbled up your blog first. I really wanted to buy the one I saw on their site for her. Now I’m kinda hesitant as she might receive a fake one too. Anyone here experienced buying designer bags from Lazada please advise. Thank you

    • Reply K August 9, 2015 at 4:47 pm

      Check the merchant first, the one under “Sold and Fulfilled by” on the lower right corner. Read the reviews. If there aren’t any (or if they got bad reviews), don’t order from that merchant.

  • Reply Sasha August 24, 2015 at 11:47 am

    Hi! I had a bad experienced also ordering in Lazada. Last July 29, I ordered Xiaomi Mi4i mobile phone. It was COD and got the item the following day instead of 31 August based on their delivery schedule. I was very excited to use the phone but unfortunately it was defective. The game apps hang during opening and sometimes not charging. I called lazada to return the item and they allowed me because of the 7 days replacement period. I sent the phone via lbc last Aug. 5 free of charge and they received at their warehouse last Aug. 7. Sad to say until now I have not yet received the replacement or refund. What should I do? I keep on calling them to follow up the item and they always says that the item is still on their supplier for Quality System checking. That’s bullshit! They said on email that they will advice you if you can replace or refund your money within 2 days once they received the item at their warehouse.

  • Reply Jeni G August 30, 2015 at 7:47 am

    Very on point. I love the “The Lazy Girl’s Guide to Success,” panalo lol. I feel like I also need to do a blog overhaul (ya, Ed, I feel you!). You’re such a gifted writer! Keep it up. I’m a new fan:)

    • Reply Jeni G August 30, 2015 at 7:51 am

      pls disregard the comment above, it was my comment to your other post (too many tabs) sorry.

      • Reply Helga September 30, 2015 at 10:52 am

        Hahahaha, thank you! :)

  • Reply Ronan Williams September 1, 2015 at 7:34 pm

    Hahaha. Funny how we had the same crappy Customer Service Representative who entertained our queries and complaints. The ever great Jaymark. I had a bad experience with him. It took my order to be processed and delivered for three weeks. Had I not persisted in following up my order, my order would have taken more than 3 weeks to be delivered. I don’t trust their branded products. It’s either a knock off or defective. I’d rather order from Zalora if ever I have to buy branded products (Nike, etc)

    • Reply Helga September 3, 2015 at 10:37 am

      Hahaha I kind of feel bad for putting Jaymark on blast but his replies were really unhelpful, especially to an irate customer!

  • Reply Fraud September 4, 2015 at 12:14 pm

    Lazada is a big Fraud company who sell original product mix with fake

  • Reply Jas September 5, 2015 at 10:16 am

    Hi! Im currently experiencing a problem with my orders from lazada. Ive been trying to contact them thru email and calls to their hotline but same shitty canned reply. I needed the luggage I ordered by Monday since Ill be using it for travel early AM Tuesday. All I want was a confirmation if they can still deliver it else I will just cancel and buy directly at the store but they cant give me any info. The item is already paid thru CC upon purchase and exp date of delivery was sept 3-4. I feel helpless dealing with their customer service. Do I have other means to contact them aside from their hotline and email?

  • Reply designer leather handbags Manila Philippines September 7, 2015 at 1:55 pm

    This happened to us too. The garden host/sprinkler thing took only 3 days to have a leak. Such a waste. They also sent us a smaller car cover than what’s on the website. Shame. I hope they don’t sell fake leather bag accessories.

  • Reply Cora September 9, 2015 at 5:04 pm

    i purchased several items for my new house. some took really long time to deliver, but to my surprise, the dining set was delivered without a glass top! how are we going to use it????? we kept calling Lazada to follow up but all that they could give us is that they will call within 24-48 hours. yet again, to my dismay, they didn’t call and we have to follow up. my sister is using a prepaid phone and there was one time wherein the load i sent her (300PHP) was just consumed waiting for Lazada agents to answer the call. but again.. was never answered!
    i emailed them couple of times, but again.. didn’t receive a single reply!
    i will never order again! Poor customer service!

  • Reply G September 11, 2015 at 7:24 pm

    Sometimes we also need to be wise. Just imagine, a longchamp bag worth 18k is being sold for 3-4k only?!? What the heck. I really doubted that it’s authentic. Even if you go to France the price there is just about less than 2-3k from the price here at rustans. As far as I remember the le pliage is just php500 to 1k cheaper from there vs the one in store at rustans. You cannot really sacrifice the quality for a price that’s suspiciously too cheap.

    • Reply Helga September 30, 2015 at 10:50 am

      I agree!

  • Reply see September 24, 2015 at 12:01 am

    umm hey guys!!! JUST A warning to all, regarding vitamins/ supplements, well…FAKE HALOS LAHAT NG VITAMINS SA LAZADA! please please do not trust lazada! MOST OF THEIR PRODUCTS ARE FAKE or from china, ung pop corn maker ko nga first time ko binili pumutok na first time ko pinaandar nag spark sa loob! na kita pa namin how the spark vibrated inside for a few minutes then nag off and smoke filled the house! swear! amoy plastic BUONG BAHAY, i paid almost 2k for that stuff pero parang tinapon ko lang sa basura yung pera ko! also, I COMMENTED/ REVIEWED THE ITEM SA LAZADA PERO MAY NAGBURA! and yeah ANOTHER THING, yung hand blender ko worth almost 2k din, wala pa 3 months (sokany brand) sira na, di ko nman masyado gingamit and ingat na ingat naman paghandle nun .Also ung sa vitamins nga pala, MOST OF THEIR VITAMINS & SUPPLEMENTS FAKE! especially the kirkland brand. i bought this rosehip vitamin c 1000g from kirkland sa lazada. i took it for months, syempre confident eh, i know its genuine/authentic the site listed it as such. boy im wrong hahahaha! here the NIGHTMARE begins…one day nag search ako , i saw this article stating FAKE KIRKLAND VITAMIN C IN THE PHILIPPINES! omg pagka click ko and compared my bottle to her, the packaging and other details 100% fake! she also got pics ng original kirland vit c with rosehip from the main warehouse/company sa canada yata or US…not only i wasted my money on FAKE KIRKLAND PRODUCTS, but up to know im still wondering what SERIOUS effects or havoc ung nagawa nya sa health ko! grbe. grbe talaga yan sila. ako personally, mas , i can accept fake products like electronics, clothes accesories pa eee. ung di ko lang matanggap eh items that u take as a supplement ung iniinum mo at dumadaan sa system mo, binebenta nila as 100% genuine o authentic! BULLSHIT! PURO FAKE naman! THIS EVIL PEOPLE pano sila nakakatulog while they put peoples health at stake?!!!. grabe talaga yan! careful lang po kayo sa lazada lalo na home appliance at lalong lalo na SUPPLEMENTS nila.share ko lang po, concerned citizen lang :)

  • Reply risachi September 29, 2015 at 11:20 pm

    hi i always buy items on lazada, so far I havent spotted fake ones but my friends they do…

    here is the reasson why

    in lazada there are 3 types of sellers

    lazada – this is from Ayala group
    Manufacturer – belo, procter and gamble, kimberly phils etc…
    Markert Merchants or 3rd party reseller – these are stores who are sometimes base on malls
    technoboxHUB etc….
    and also stores that are run by entrepreneurs ( i wont name 1 but to give you a hint these people are from divisoria, baclaran etc)….

    As per your experience, unfortunately I think you have click the BUY botton without looking who will fullfill it…

    Most of my friends as their excperience, wasnt aware on how Lazada handle things, they didnt know about those 3 groups and such and becoz they are not informed they always end up with the last group w/c is the Market Merchants…

    I havent been scammed by Market merchants yet coz I know which companies Lazada is being affiliated with, they announce it online or thru tv ads… but my poor friends becoz they click out of excitement they didnt read the full details of their purchase….

    Ps I always bought Casio watches on lazada and have it look by Casio Phil in greenbelt….So far Lazada hasnt given me fakes yet… but one of my friends bought Casio watches thru Market merchants…. so she got one…

    so thats the sad reality of it….
    be informed before buying :)
    have a nice day…

    • Reply Helga September 30, 2015 at 10:49 am

      True! But Lazada advertised that all products are genuine, so I bought with confidence. I think it’s all a matter of cracking down on the merchants they allow to sell on the site and having stricter policies. Users also need to help the community by leaving reviews! I was going to buy a camera through Lazada last week but was very careful checking the merchant who will fulfill my order, googling and reading reviews. I saw one bad review and decided to just buy at a brick and mortar store because I didn’t want to risk it.

    • Reply eric September 30, 2015 at 11:22 am

      Right there are categories of these sellers and as the saying goes buyer beware, be aware buyer. However Helga has also a point that buyers should provide a feedback and rate these sellers so others will have an idea if they are buying from reputable sellers.

  • Reply MyNameIsJeff September 30, 2015 at 11:02 am

    Also fuck Zalora for giving me a fucking fake Caterpillar Boots!

  • Reply Warren Yordan Ontejo October 2, 2015 at 10:18 pm

    i would just also like to share my first experience of buying a worth Php 5,990 (original price Php 9,999) so its 50% discounted PC tablet in lazada, I bought it last week and it arrived 6 days after i ordered it in their website and then with in just 4 days of my fulfillment of the item, it could not be powered on after charging and even the charger is not working then. so I returned it earlier via LBC for replacement but i change my mind so i returned it for refund. I am now hoping that they will not scam me after reading all the reply in this thread I was kinda dismayed and worried of my order, lets just see whats their response to my complain of the defective unit they sent to me, after 14 days from now as what their Return policy is.

  • Reply Sarrah O October 9, 2015 at 11:51 am

    I did experience the same thing with long champ le pliage, i never thought it was fake until my husband brought me one from duty free, from there ive learned that what i got from lazada was fake too late for me to complain and get a refund since i lost the receipt ???? lesson learned for me, one thing for sure it would be my first and last online transaction that i will make

  • Reply Darwin October 17, 2015 at 6:45 am

    My gooddie….. Not to mention they even have these scam-prices. When they say “save 75%” it’s a lie. Before you dive in, compare the products prices online. I honestly run an Australian ecommerce site and we do run marketing campaigns :) and all that shitty discounts and/or sales are all nothing…

  • Reply Loui October 21, 2015 at 11:17 am

    Wrong item. The fffff. Can i stil get a refund for this? Was it an easy process for getting refund?

  • Reply zargos October 23, 2015 at 4:12 pm

    well my incident was about an item that i thought is local,but they are actually shipping it from hongkong for 30 days. suppose to be local yes?otherwise if i want international stuff i would go to ebay or amazon, i would never trust a piece of **** like lazada with something like these. And from my experience shopping internationally always, always it is indicated in the middle and below the product description that international shipping required etc. For lazada?yup no where near it, its in the right side where no one or atleast i didnt bother look at. I called the csr about it i want a refund, one word for them is BASTOS, they wont refund until i receive the item.So i went to my bank explained to them and they will handle it, the funny thing is they have been dealing with lazada alot LOL! Its so weird because when I shop online in singapore it took 3 days to get my stuff, in lazada its 30days. I will never shop at lazada at all it was my 2nd time.

    Just an info for others i know people who sells stuff from china and lazada get items from them. So in all honesty i wouldnt trust them when they say their products are 100% authentic. Thats why i asked for refund with their international item bullshit

  • Reply violet November 4, 2015 at 2:42 pm

    I ordered an iphone 6s 64 gb from lazada. It stated that it is imported and it will take 15 days. I’m fine with it . Since they had 750 peso off discount promo I decided to take a leap. Paid with my credit card and was eager to wait for order to arrive. And to my surprise, they canceled my order. When I called their customer service, the first one said that IT WAS MY FAULT that the credit card info I input in was incorrect. BLAME THE CUSTOMER for their mistake and their crappy system. I called my credit card BDO to ask if I was charge. They said that it was a floating transaction meaning that the transaction went through and there is no way for them to cancel the transaction unless the merchant LAZADA cancels it. This time I began panicking.

    As per BDO’s recommendation, they told me to call the merchant and help me to fill a cancel transaction so I would not be charge. I called again this time is a female who answered the call. To summarize the call , WALA DAW PAKE ang LAZADA sa Floating transaction kc on their part they did not receive any order even though the transaction in my credit card went through. On my part , since I was charged by their merchant then canceled my order, it is their duty to at least send a cancellation request to my credit card! But it was very clear that Wala sila kinalaman daw dun .

    I suspect that the merchant did not want to honor the 750 peso discount pero sinabi nalang na they did not receive the credit card transaction . I left a comment in their website for the merchant but it was deleted. So beware buyers … Do not trust the stars and comments section of LAZADA.

  • Reply marlin November 12, 2015 at 8:02 pm

    I purchased a starmobile play as a gift to one of our helpers.
    I thought i was getting a great price for it. But when i receive the item, it was a wrong box. I received a huawei y5c, not only that the seal was broken. i thought i am getting a refurbished phone due to the price i paid for it.So i opened the package and try to turn the phone on. But its not working only half the screen is showing.
    So i return it back to LAZADA.
    They emailed me and told me that it that they will not replace the item or even refund me because I opened the box. And they will return the wrong and defective phone.
    Now where is the justice in that? THEY CHEATED ME WITH MY MONEY. When they are at fault they blame me and get my money and send me a non working phone.

  • Reply Mae November 13, 2015 at 9:11 pm

    I ordered an Ipad mini via Cash On Delivery (Yeah I don’t trust computers with mah CCs, not even debit) They sent me a message that they will be delivering my item and even sent me an SMS, however no delivery guy came so I sent them a mail regarding it. Another SMS came again the next morning saying the same thing and I waited until the late afternoon, still nadah. Since Lazada Philippines is a friend of mine on FB and they were online, I chatted with what I believed their representative via FB, after giving them my email add, a reply came answering my questions from yesterday.

    What was weird is they said that my item is on hold since it is a discounted item from Apple, and for me to get the product I should pay 5thousand plus directly to them and guaranteed within an hour I shall get my item. Of course I disagreed and asked them to cancel ALL of my orders (I ordered more than 1 item, actually), and for good measure I emailed Lazada as well. In fairness with them they replied via email that I simply not accept the item if the courier arrives and I won’t have to pay for anything.

    Now imagine my surprise that their courier called my number at 7PM, looking for my house with my order: ipad mini. Since I already told Lazada that I am pulling all of my orders out, I had to tell and apologize to the courier that I will not receive the said item anymore. I am so confused, why try to take 5thousand from me then? My only regret is I didn’t play along with the person I had a chat with to get the bank account number. That would have been fun.

    • Reply Mummy Ninja July 31, 2016 at 8:33 am

      The one asking for 5k might be a scammer within Lazada. Hahahaha! You should have asked for a bank account number so that you can trace the culprit.

  • Reply Adrian November 17, 2015 at 12:30 am

    I’m so glad I came across your blog and read everything including the comments. So far, I have had only good experiences with Lazada but that’s because I make sure that the product is being sold by Lazada. I took the risk today with a third-party reseller but I just can’t get off that nagging feeling in me that something wrong is going to happen because there were so many odd things about the product placement. Photos were taken from the manufacturer’s site, specs did not match the real product, etc. So, I decided to cancel my order. Your post and everyone’s comments knocked me off of my insanity.

  • Reply Earl Cruz November 18, 2015 at 12:28 am

    Hi Helga,

    I love it when you get all fired up and rant it all up. This is, without a doubt, a harsh reality and real issue to be considered w/ Lazada.

  • Reply Angelo November 20, 2015 at 10:34 am

    Fuck lazada!!! They also sent me a fake product which is an imitation made in China bullshit!!! Its already a month now, i had already returned the item but still no refund was made damn it!!! Beware of those nice website presentation, its china maybe…. LOL

  • Reply Annia November 24, 2015 at 10:25 pm

    I had a very bad experience with Lazada too. I bought some stuff amounting to P30,000. I bought the items from one supplier to make sure I will get all of them at the same time. The est date of arrival was supposed to be a week from my purchase date. After 3 weeks I sent them an email asking why my orders haven’t arrived yet. They responded saying the package has already been shipped and even provided me with a tracking number (not working). I called the local courier and asked them to track the parcel for me. They told me that the tracking number is invalid or it hasn’t been registered to their system yet and advised me to wait 48 hours. So I did. 2 months have passed, still nothing. Yes, I waited 2 months. I tried to be patient with them. But 2 months is more than enough. Good thing I used PayPal, I was able to request a payment dispute and got my money back.

    • Reply Mummy Ninja July 31, 2016 at 8:29 am

      You’re right, Paypal is a life saver, as long as you file a complaint within 60 days.

  • Reply Celine November 28, 2015 at 8:34 am

    In my opinion it really depends on the seller. Products sold from Lazada are from various sellers in the Philippines and abroad. So we should be extra careful buying their. Check the reviews and ratings.

  • Reply Norberto Santana December 3, 2015 at 5:32 pm

    Beware they would cancel your order without even giving you a notice! Really Bad Business

  • Reply Mysty December 3, 2015 at 6:20 pm

    Hi, how can i file a dti complaint? Lazada is taking time to give back my refund. They are only giving promises. It’s been 2 weeks and i didn’t receive any cash refund. I want to file a complaint,pls help thanks.

  • Reply Harrell December 21, 2015 at 8:16 am

    I have ordered many things from Lazada. I am a US citizen living in Thailand and, for the most part, merchandise has been okay. I even stopped doing COD and now just pay for my order via my Thai bank at the time I place the order. But…you cannot trust Lazada when it says, for example, “100% cotton”. None of the shirts I have ordered have been all cotton. They are partly polyester (plastic) and therefore hot and sticky in humid Thailand. Moreover, when you try and place a review on Lazada that tells the truth, Lazada immediately takes your review down. In other words, the exact opposite of Amazon, where you can read the bad reviews along with the good ones.

    This is how Asians often deal with problems: pretend they don’t exist. But the problem is, Lazada will lose customers this way. Amazon has faithful customers because the customers can see for themselves what other customers say. Lazada thinks censoring their customers is the way to go. Is that smart? By doing this Lazada will sell a few dozen more ‘bath brush with long handle’ and fake “100% cotton” shirts but they will lose customers for life.

    Also, I advise you if buying from Lazada to consider at least hesitating when it says “product shipped from abroad”, which usually means China. You cannot do COD on those orders so it is not practical to open the box in front of the delivery person, then refuse the item (because you’ve already paid for it). One ‘bath brush with long handle” I ordered arrived in a tiny package from China–it was the brush part only, minus the long handle. Ridiculous.

  • Reply cess December 29, 2015 at 9:08 pm

    OMG my parents just bought me an Iphone 6+ from lazada!! (after months and months of persuading my parents) after reading the comments here, i’m scared that the phone that we bought might be fake. i hope not. it would be so stressful to get a refund, my parents will kill me!

  • Reply carlo December 30, 2015 at 10:04 pm

    OH MY…. I just ordered food supplements from Lazada… Im having a second thought if I will consume it or not???

  • Reply george fegent January 11, 2016 at 8:45 am

    My advice is dont USE LAZADA UNLES YOU WANT TO BE RIPPED OFF,they are lowlife, scammers, delivering items which don’t work and re charging for delivery fees again , even though the problem isn’t any fault of the UNSUSPECTING customer, I think they should be government controlled?? lowlife scammers, no business principals or ethics, SAYING NO REFUNDS EVEN WHEN THEY DELIVER A PRODUCT THAT WONT EVEN SWITCH ON, took them about 10 or 12 days to agree with us that the item was worthless, my friend has purchased from them again and spent even more money??? SO RISKY I have a feeling they will scam her and rip her off again that’s when it finally arrives, if ever? george

  • Reply Giovanni Bagayas January 14, 2016 at 12:49 pm

    I think just go for the cash on delivery and check the product carefully if it is not good just return it.

  • Reply Mummy Ninja July 31, 2016 at 8:25 am

    Good thing Im not alone. Im also a victim of Lazada PH after buying a fake 4TB slim drive at 24k (now on sale at 14k) *sigh* COD is not available for items from overseas. I should be moooore careful next time.

    • Reply Mummy Ninja July 31, 2016 at 8:27 am

      And oh, the drive i got from Lazada is a 4tb, but not SLIM. So basically fake + false advertising.

  • Reply marimau August 13, 2016 at 6:34 pm

    You should understand that LAZADA doesn’t own all products! LAZADA is a platform where merchants are able to sell products (whether fake or original). It’s like an OLX + centralized payment and delivery. So when you’re buying something on the website, please be cautious. Check how much the price difference is (obviously a 500 PHP is a given hint already that it’s fake if the authentic item costs 5K, use common sense!). Check reviews and ratings (stars). The actual photo might help as well to determine if fake. Check who actually sells the item which is noted under “SOLD BY” – this is because there are “trusted” or “known” sellers who actually sells the originals, ex. Lazada themself, Penshoppe, Nestle, Samsung, Villman etc.

  • Reply Christian Moncida Mendoza August 30, 2016 at 6:52 am

    Thank you for this. I was eyeing on a discounted headphones since last week until I read reviews that some are unauthentic and did some more browsing and found more gadgets, headphone, earphone, etc. that are obviously bootlegged or class-A. It is obvious because the presentation of the product itself is shit and prolly photographed by a child and you can tell that they are made-in-china products.

  • Reply Yvonnie Sherry Pabelonio August 31, 2016 at 9:28 pm

    Omg! I might have gotten a fake olay regenerist miracle duo. I am starting to have doubts!

  • Reply zuzanne September 8, 2016 at 9:31 pm of now my order had no update last month of July D’s year 2016
    I order then I return bcuz it has a damage until update..:(

  • Reply Rommel October 6, 2016 at 3:25 pm

    Received 2 email and 2 SMS messages at 12 noon. Went home to meet with delivery and they never delivered the product. Delivery called at 6:30pm to tell me they had too many items to deliver that day and they would deliver the following day. I call Lazada hotline that evening and no one answered the phone.

    The following day I called support to speak with management. Same lies every time saying they were engaged on a call. BULLSHIT they are scared to speak to customers. Untrained cowards…

    I called the deliver service and now they said they could not deliver today because they were on the other side of town.Unbeleivable.. This country really is 3rd world.

    Here’s hoping Lazada Philippines goes bankrupt. Put them out of their misery.

  • Reply Joed October 15, 2016 at 1:16 pm

    Had one item bought from Lazada 2 years ago. It was the Yonanas Banana Ice Cream Maker. I was excited when the package arrived but got disappointed about the cheap packaging and the typographical error.Talk about suspension of doubt. I convinced myself it was just a minor misspelling. We were able to use the item maybe once or thrice. Then after 2 months of just being shelved, we tried to use it again only to find out it’s no longer working. Like it just died a natural death. Since then, I never bought from Lazada, let alone browse items they have on sale. I’d rather spend more to get a genuine product rather than pay little for lemons. Now, I only buy products from O-shopping and buy buffet vouchers from online discount sellers.

  • Reply Louis October 20, 2016 at 11:57 pm

    Hey Helga! Just ordered a Herschel backpack from Lazada last wednesday and started to have doubts if it is fake ever since i started reading your blog. Lazada just shipped the item. May i ask if i can return the item when delivered and do you know any direct contact? Their website and number are not really that reliable in terms of contacting them. Thanks Helga!

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