Category Archive shopping

UPDATED – Lazada PH: Slow Delivery, Fake Products and Just Generally a Shitty Company

UPDATE: JANUARY 22, 2015

Yesterday, one day after I raised hell on Twitter and published this post, Lazada Philippines’ Head of Customer Experience gave me a call to rectify the situation. RJ was very apologetic and explained that though the company tries to make sure of the quality of products they sell on the site, they can’t always be on top of everything and questionable items still manage to makes its way online.

I accepted his apology and I am glad that they reached out. To be frank, had the shipment not been delayed and had their customer care folks done a good job and not sent me canned response after canned response, I would have probably been calmer online.

This is what Lazada Philippines has done to correct the situation:

1) Taken down the BaByliss Pro Nano Titanium Hair Straightening/Curling/Waving Iron listing from the site.

2) Sent me an authentic BaByliss Pro Nano Titanium Hair U-Style Curler. RJ personally picked it out to make sure what I was getting was the real thing. It was delivered to me today and I have compared it to the one listed on the BaByliss PRO US website and the ones used in several Youtube videos and it checks out. Yay!

3) Offered a Lazada Philippines voucher because according to RJ, what I experienced is really not how things go with them. I declined the voucher because really, all I want is that darn iron. I am pleased with how their Customer Experience and PR teams are handling my situation so I may not completely write them off. I am still cautious, of course.

Several folks have shared their own experience with Lazada Philippines; some bad, some good. I am aware that no online retailer is perfect and that things don’t always go as smoothly as they should. I think that as more Filipinos turn to the internet to buy stuff and are under the impression that what they are buying are genuine items, companies should try their best to be more vigilant about quality control and counterfeit items. After all, we should be able to transact online with confidence.

Arvi, their head of PR, has also reached out and asked to meet with me in person. If my schedule next week permits, I will! I also hope that those who are currently waiting for refunds get their situation sorted out.

—————————– Original entry behind the cut —————————–

Read More: UPDATED – Lazada PH: Slow Delivery, Fake Products and Just Generally a Shitty Company

Helga’s eBay Misadventures: Starfish Hair Clips

I’m a little obsessed with eBay (those darn China sellers and their free postage!!!) but since losing one income some time last year, I’ve managed to curb this addiction and not order cute and unnecessary stuff. I was in eBay rehab for close to 12 months and I was doing pretty well holding on to my hard-earned money.

Until the day before Typhoon Glenda hit Metro Manila. I was done with my work deliverables and I was feeling restless. I had money sitting in my Paypal that was too small to cash out.

What did I do? Hit up eBay.

Read More: Helga’s eBay Misadventures: Starfish Hair Clips

My MySale.ph Flash Frenzy Sale Picks

1 // 2 // 3 // 4 // 5 // 6

Well, technically, these aren’t part of the Flash Frenzy but I’ve been browsing MySale.ph’s catalogue for the past few days and those are the things I’ve been eyeing! I especially want the vintage-inspired swimsuit.

MySale is a members-only shopping club (but don’t worry, anyone can sign up) that offers affordable designer fashion and eight different shopping categories: ladieswear, childrenswear, menswear, homeware, toys, health & beauty, footwear and accessories. Their prices are craaaaaaaaaaazy!

On May 4 to May 6, they’ll be holding their Flash Frenzy. New sales (up to 80% off!) from 60 top brands will be launching every half hour. Tomorrow is the last day!

I’m also handing out vouchers to the first 100 readers! With a minimum purchase of PHP1000, just use MYSALESAVE41 to get PHP300 off your order. :)

About MySale
MySale is a leading members-only online shopping club in Asia and your doorway to affordable designer fashion. MySale.ph is a website operated by OZSALE Pty Limited (ABN 11 118 610 987), a company registered in Australia.

Each day, members receive a personal invitation to the most exclusive sales events for women, men, kids, home & living, health & beauty, wine and more – at up to 80% off retail. Membership is free and everyone is welcome to join with no obligation to buy.

1 2 8